Right to withdraw
A consumer generally has 14 days to withdraw from a distance contract without giving a reason. To exercise this right, send an unequivocal notice before the deadline to info@vaivaestetic.lt, including your name, order information and decision to withdraw.
Digital content
The withdrawal right may be lost where digital content not supplied on a tangible medium begins with the consumer’s prior express consent during the 14-day period and the consumer acknowledges the resulting loss of the withdrawal right. If valid consent and acknowledgement were not obtained, statutory consumer rights continue to apply.
Faulty or unavailable content
If purchased content does not work or does not match its description, contact us first. We will seek to correct the issue within a reasonable time. Where correction is impossible, repeated or not completed, the consumer may be entitled to a proportionate price reduction or termination and refund under applicable law.
Refund method
Approved refunds are made using the original payment method unless expressly agreed otherwise and within the period required by law. Processing time by a bank or payment provider is outside our control.
Treatment bookings
If you cannot attend a booked treatment, change or cancel it as early as possible through the Watalook confirmation or by phone or email. Prepayment or non-attendance questions are handled under the conditions shown at booking and applicable consumer law.
How to submit a request
Email info@vaivaestetic.lt with the order or booking number, purchase date, contact details and a short explanation. We will respond without undue delay. If a dispute cannot be resolved, a consumer may contact the Lithuanian State Consumer Rights Protection Authority.